Customer Testimonials

Beware of the Service Department at Robert Brogden’s Kia I have been a loyal customer of Robert Brogden’s Kia in Olathe, purchasing four vehicles from them in the last three years. However, after my latest experience with their service department, I will never buy from them again—and I caution others to think twice before doing business with them. Recently, my Kia Telluride was involved in an accident, suffering damage to the back passenger side. After the necessary bodywork was completed at an autobody shop, my vehicle was taken to Robert Brogden’s Kia on 3/10/25 due to a ... Read More

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DealerRater - Mar 15, 2025

Beware of the Service Department at Robert Brogden’s Kia I have been a loyal customer of Robert Brogden’s Kia in Olathe, purchasing four vehicles from them in the last three years. However, after my latest experience with their service department, I will never buy from them again—and I caution others to think twice before doing business with them. Recently, my Kia Telluride was involved in an accident, suffering damage to the back passenger side. After the necessary bodywork was completed at an autobody shop, my vehicle was taken to Robert Brogden’s Kia on 3/10/25 due to a faulty part in the tailgate, which caused the trunk to remain locked. From the moment my car arrived at their service department, communication was horrible. I followed up multiple times a day, only to be told that the technicians were struggling to diagnose the issue. They claimed they had never seen this problem before and needed to check every wire to figure it out. On 3/12/25 at 11 AM, the service manager called me with a few additional questions. I answered them and was told they were still diagnosing the issue. Then, on 3/13/25 at 4:46 PM, I received a text message—not a phone call—stating that my car was done, along with a link to pay an invoice for over $1,500. I was shocked. No one had ever called me to discuss the issue, let alone get my approval for any repairs. I immediately called the autobody shop that had taken my car to Kia, and they were just as surprised. They confirmed that Kia was supposed to contact me directly before making any repairs. I had spoken with Kia’s service tech, Rodney, multiple times a day throughout this process, yet not once did they explain the issue or discuss any pricing. Today, on 3/14/25, I went to Kia in person to demand my car back. They refused and told me I had to pay before they would release it. I met with the service manager, Ryan, and told him to get the body shop down there to figure it out—because it’s MY car, and I never authorized repairs. After back-and-forth discussions between Kia and the body shop, they agreed that I needed to pay $569 for the part and labor before they would release my car. I am absolutely furious. Kia decided to hold my car hostage over unauthorized repairs, forcing me to pay for something I never agreed to. If you value honesty, transparency, and customer service, I strongly advise you to think twice before trusting Robert Brogden’s Kia

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Andrew was very efficient and helpful. I appreciated his immediate attention to all the details.

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Excellent service, timely and eager to provide good customer service on both the shop floor and answering questions

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I have had to have my vehicle serviced multiple times, usually a recall or warranty work. Customer service in the service department has been horrible. The last visit was for final resolution for a recall. I made a reservation weeks ahead. So they knew I was coming, and why! When I arrive, I ask how long I would be there. My appointment was for 9:00 and the service rep said I should be out by 11am. At 11:00, the service rep advised they didn’t have the part, but was going to pick it up and it would be another 30 minutes. At 12:30 ... Read More

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DealerRater - Oct 7, 2024

I have had to have my vehicle serviced multiple times, usually a recall or warranty work. Customer service in the service department has been horrible. The last visit was for final resolution for a recall. I made a reservation weeks ahead. So they knew I was coming, and why! When I arrive, I ask how long I would be there. My appointment was for 9:00 and the service rep said I should be out by 11am. At 11:00, the service rep advised they didn’t have the part, but was going to pick it up and it would be another 30 minutes. At 12:30 I inquired what the hold up was and the STILL did not have the part. 2 1/2 hours later!!!! I left!! Of course, I was angry. I told them to bring me my car, I wasn’t going to wait any longer. The service rep apologized and said they would call when the part arrived. It’s been a month! I have never, NEVER had a positive service appointment at Robert Brogden Olathe Kia!!

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The work was done in a timely manner.and the staff was very polite and knowledgable

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This dealership did a great job of making sure my vehicle was taken care of! I accidentally missed my scheduled appointment, but Rodney was so kind and had me come in at a later time that same day, and I got my recall and oil change taken care of all in one day. Rodney was fantastic. We need more people like Rodney in the world!

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It was a good experience dealing with Uriah and all the rest of the crew.

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Dealership is awesome and the service department does a really good job. Uriah did a great job.

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Oil change and tire rotation was good. When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for 2 weeks with it on??? Have a msg that comes up on dash off and on saying Battery discharging due to external issues. Have been trying to get it checked for 6 weeks and am told they would have to keep it a day or two. I have no other transportation and asked for a loaner car since I still have a full warranty and they refused ... Read More

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DealerRater - Sep 23, 2024

Oil change and tire rotation was good. When i left dealership msg on dash said driv.Atten. warning system off. Asked service Guy what it meant and they didn't know. Been driving it for 2 weeks with it on??? Have a msg that comes up on dash off and on saying Battery discharging due to external issues. Have been trying to get it checked for 6 weeks and am told they would have to keep it a day or two. I have no other transportation and asked for a loaner car since I still have a full warranty and they refused saying they are for owners getting new motors. Have done business with them 20 years and always had good luck when it was Bill George Kia. This is the last Kia from Brogden Kia.

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Extremely friend and helpful staff. Worked hard to find the perfect car for me and was exactly what I wanted.

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The service was great. It was quick and I received a complimentary car wash. I would recommend

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Service department good but the sales department when I brought the car needs some customer service training.

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Service was completed promptly and Andrew communicated at every step along the way. Recommendations for service with optional breakdown was also provided.

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Our experience with Robert Brogden Kia and Scott were very pleasant. They were very helpful and gave us a very good offer on our trade.

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Got an oil change, wire harness recall, window motor replacement, and oil leak issue done here back in January (about $1300 worth of work). I was in the waiting room for almost 6 HOURS. I went to rent a trailer at the beginning of spring to do some yard work and found out that two of the plugs on the wire harness did not work (about 3 weeks after getting the recall done). THEN I noticed ANOTHER oil leak in my garage but had to wait to save money...thinking it was a bigger issue. I ended up taking it to ANDERSON AUTOMOTIVE ... Read More

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DealerRater - Jul 17, 2024

Got an oil change, wire harness recall, window motor replacement, and oil leak issue done here back in January (about $1300 worth of work). I was in the waiting room for almost 6 HOURS. I went to rent a trailer at the beginning of spring to do some yard work and found out that two of the plugs on the wire harness did not work (about 3 weeks after getting the recall done). THEN I noticed ANOTHER oil leak in my garage but had to wait to save money...thinking it was a bigger issue. I ended up taking it to ANDERSON AUTOMOTIVE to get it checked. I dropped my car off and was in and out in one day, and they were so nice! Turns out that Brogden Kia didn't tighten my oil filter or drain plug back on. I guess I was lucky the drain plug didn't fall out and that I burnt up my motor going down the highway. But lucky for me the manager was willing to give me an oil change and not reimburse me for the $80 that I had to pay Anderson to do Kia's job right. No thanks! I'd rather not go back to the shop that messed up my car.

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I’ve been waiting for my car for 5 days. No loaner car. I even gave them the code that came up on the computer when the vehicle stopped on my 2022 Kia Sorento! I have no vehicle even though they know I have a service contract but state they take a whole week just to diagnose a vehicle, even though I purchased this vehicle from them brand new with 14 miles on it. It now has 26,000 miles, and it stopped on me at a red light and cut off. I purchased an additional $4000 high tech maintenance service contract and I still don’... Read More

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DealerRater - May 29, 2024

I’ve been waiting for my car for 5 days. No loaner car. I even gave them the code that came up on the computer when the vehicle stopped on my 2022 Kia Sorento! I have no vehicle even though they know I have a service contract but state they take a whole week just to diagnose a vehicle, even though I purchased this vehicle from them brand new with 14 miles on it. It now has 26,000 miles, and it stopped on me at a red light and cut off. I purchased an additional $4000 high tech maintenance service contract and I still don’t have a loaner vehicle until they diagnose it. They have horrible service. They just called me and thought I put an aftermarket remote start on a prestige line vehicle when it came with the Kia connect inc app with the remote start and all the bells and whistles with it! Now I’m afraid the technicians aren’t certified here! Do not buy, as they do not value their previous customers.

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My fiancé, myself and our 6 month old daughter went into this dealership on Saturday, the 20th to look at a vehicle they claimed was ‘in stock and ready for me to see’..once we got there it magically sold. We looked at a brand new 24 sorento and of course loved it. The two salesmen made it sound like a done deal, even offered to let me take it that day. Mind you, the only paperwork that was done was a simple payment layout with different deposits and monthly payments. I signed it that day and was completely under the impression ... Read More

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DealerRater - Apr 23, 2024

My fiancé, myself and our 6 month old daughter went into this dealership on Saturday, the 20th to look at a vehicle they claimed was ‘in stock and ready for me to see’..once we got there it magically sold. We looked at a brand new 24 sorento and of course loved it. The two salesmen made it sound like a done deal, even offered to let me take it that day. Mind you, the only paperwork that was done was a simple payment layout with different deposits and monthly payments. I signed it that day and was completely under the impression that we would be good to go come Monday. I went back today, Monday, and it was a complete disaster. Somehow the price went from 31k to 42k. None of the salespeople acted like they had ever done this before. The man that typed up whatever financials was so condescending and rude, he copy and pasted my signature from the paper on Saturday onto a brand new one stating that I had agreed. He said to me ‘you and your girlfriend sat right there and agreed to this’ I came there with my fiancé and my child. He said I was remembering wrong and I was embarrassed that I had agreed to something I couldn’t afford. He wouldn’t even look at me in my eyes when I told him I knew the document was not the same one. I have been to several dealerships in my life and I have never felt so humiliated and embarrassed. Despite foraging a document, that man was unprofessional and if I worked with him, I would be ashamed. Its one thing to make empty promises to a family but it’s entirely another to flat out lie and poorly cover up your lies. Robert Brogden, you clearly need to teach your employees better gaslighting techniques because that was utter nonsense. I have contacted the DAs office to report this man and the dealer. Please avoid going here and if you do—-take pictures of everything you’re handed! ^^^^i was contacted last night by a finance manger by the name of Eddie. He expressed apologies and asked what they could do to fix my experience. We talked for a few minutes and I was still a little wary of coming in today. However, I am SO glad we did. Today was a brand new, refreshing experience and I have nothing but the best to say about Eddie and the gentleman that we spoke to today. My concerns were heard clearly, I felt totally at ease the whole time, Eddie did everything he could to get me the best possible deal. BUT! He didn’t stop there, after we left, he got even more knocked off my overall price and therefore, giving me an amazing monthly payment. Eddie, you are amazing at what you do and i appreciate you to the ends of the world! I am SO happy with my purchase and SO glad Eddie righted all of the wrongs.

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Tracy Webb thank you for help I would highly recommend her to anyone looking for a car

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Terrible service rude dealers, brand new car already broke down can’t drive it, won’t give a loaner, they cat fix it for a month terrible service. Paid over 8000 for extended service and warranties. And they won’t even attempt to get it in sooner or give a loaner. Their cars are pure crap! Can’t get to work without a car. Never go to this place for a car!!!

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I appreciate the patience that Tracy had with me when I was looking to trade in my 2019 Kia Soul. I wasn't sure if I was ready to make the commitment at this time to purchase a new vehicle, but Tracy took the time to listen to what I was in search of. I can't say enough about Tracy and her commitment to customer service, excellent communication along with being knowledgeable of what I was looking for in purchasing a new Kia. I will stay in touch with Tracy and when I'm ready to make that commitment to ... Read More

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DealerRater - Jul 9, 2023

I appreciate the patience that Tracy had with me when I was looking to trade in my 2019 Kia Soul. I wasn't sure if I was ready to make the commitment at this time to purchase a new vehicle, but Tracy took the time to listen to what I was in search of. I can't say enough about Tracy and her commitment to customer service, excellent communication along with being knowledgeable of what I was looking for in purchasing a new Kia. I will stay in touch with Tracy and when I'm ready to make that commitment to purchase I'll look forward to working with her. Tracy, once again I appreciate you, your professionalism and time you shared with me, I'm sure we will see each other soon at Brogden Kia. pressure

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Be very careful if you choose this place, they lie, cheat, and are very rude, Daughter went to buy a car there, nothing in stock, so she picked what she wanted, ordered it, they told her it would be 90 days to arrive and they would let her drive a car in the meantime that was an ugly blue color. after 3 months and multiple emails asking where her car was, they kept telling her its not there yet. after 11 months she finally went in to see what was going on they told her they never ordered her car, so lied from ... Read More

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DealerRater - Jun 15, 2023

Be very careful if you choose this place, they lie, cheat, and are very rude, Daughter went to buy a car there, nothing in stock, so she picked what she wanted, ordered it, they told her it would be 90 days to arrive and they would let her drive a car in the meantime that was an ugly blue color. after 3 months and multiple emails asking where her car was, they kept telling her its not there yet. after 11 months she finally went in to see what was going on they told her they never ordered her car, so lied from the start, told her she has to keep the ugly car they let her use and pay for it. after years of saving and planning for a certain car, she gets stuck with some ugly car she did not want due to the incompetent employees, and the worst was CHRIS CRAIG the rudest, most evil, mean salesperson I have ever spoke to. Nothing but a crook! kept denying everything, refused to give her the correct car, charged her 900 for service fees, which no other dealer I have ever seen charge this outrageous amount, I have bought many new cars with no fees or less then 200. Hopefully KIA is not your choice, nothing but scammers!!!! The biggest disappointment ever to treat a young customer like this and add all these fees and make her keep the loaner, because they didn't do their job and order her the car she been wanting.

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I feel I owe it to anyone I know in the KC area to warn you to not buy a car from Robert Brogden's Olathe Kia. We just experienced a stereo-typical bait and switch scenario where we were promised a car at a certain price and once we were locked in the price was changed significantly. Then, the GM had the audacity to tell us that we didn't understand the math. I may be lacking in many areas of life, but very basic math skills are definitely not an issue for me. If you are in the market ... Read More

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DealerRater - Apr 23, 2023

I feel I owe it to anyone I know in the KC area to warn you to not buy a car from Robert Brogden's Olathe Kia. We just experienced a stereo-typical bait and switch scenario where we were promised a car at a certain price and once we were locked in the price was changed significantly. Then, the GM had the audacity to tell us that we didn't understand the math. I may be lacking in many areas of life, but very basic math skills are definitely not an issue for me. If you are in the market for a new car I highly recommend protecting your bank account and sanity by shopping elsewhere. Hopefully their smarmy business practices will put them out of business shortly. More Info: For anyone who wants the sordid details (or to see if I truly know basic math), here is more info. A couple of months ago we went into the dealership looking for a Carnival Van. We had done our homework and understood they were hard to find - even used ones are hard to find! The sales guy was helpful and said they have a deal where people can buy a different model (like a Sorento) while the Carnival is being built. Once the Carnival arrives, we can return the Sorento (which will not depreciate) for a full refund (including taxes which would apply to our new purchase). We went through the paperwork in detail with the finance person. We took hours reviewing through everything and asking very detailed questions. She explained all of the legalese to us and we were comfortable with the process. Yesterday our van finally arrived and we were so excited - we usually purchase used cars so picking out the color and stuff was kind of exciting. Unfortunately it all went south once we started on the paperwork. Apparently the mark up on the Carnivals has gone up the past few months. While we did have a signed contract saying we would make the swap - the legalese made the numbers unclear and it turns out that the finance person misled us in the extreme (this is a place where we erred - I should have insisted on more in writing that we had). Instead of returning the Sorento (I am rounding most of these numbers) for the purchase amount ($41,700 + $899 contract fee (which was clearly explained would be returned), and taxes) and purchasing the Carnival for $42,000 we had to return the Sorento for $37,000, pay another $899 contract fee, and purchase the Carnival for $45,000). I know I am female, but pretty sure that is an $8,600 difference. The General Manager kept explaining that I just did not understand, and it was only a $3,500 difference. I kept pushing back and he finally acquiesced that I was correct - so in addition to using bait and switch tactics, he outright lied to us. Also, I did call around as we were 100% charged way more than the car is worth. Additionally, when we asked if we could take 24 hours to think about such a big decision we were told that they would just sell the van to someone else after we waited 2-3 months. Pressure like that is obviously a big red flag! In the end, our options were to return the Sorento and be out nearly $5k in taxes and fees, suck it up and pay the extra $8,600 for the van, or keep a car that does not work for our family. Hopefully my cautionary tale can help at least one person. It is frustrating in our society that you expect to be screwed when purchasing a car, but this was a terrible experience and I cannot recommend enough that potential buyers avoid Robert Brogden's Olathe Kia - there are lots of other dealerships in the area and hopefully they are more honest.

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I've done business here a few times and I must say that the experience gets better each time. If you're in the market for a new car, I highly recommend coming here and talking to their staff. I had the pleasure of working with Allen Aikens. I appreciate that he reached out to me and answered all of my questions and invited me to come into the dealership. I also had the pleasure of working with Spencer, Christopher Craig and Phil Skid. The entire team was amazing to work with! They listened to everything I had to say ... Read More

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DealerRater - Nov 11, 2022

I've done business here a few times and I must say that the experience gets better each time. If you're in the market for a new car, I highly recommend coming here and talking to their staff. I had the pleasure of working with Allen Aikens. I appreciate that he reached out to me and answered all of my questions and invited me to come into the dealership. I also had the pleasure of working with Spencer, Christopher Craig and Phil Skid. The entire team was amazing to work with! They listened to everything I had to say and what I was looking to accomplish, provided options, and went above and beyond to meet all of my needs! They are friendly, knowledgeable and customer focused. I visited over 10 different dealers within the last 2 weeks, and Robert Brogden's blew every single one of them out of the water! It was an experience that I'll never forget. Thanks so much for reaching out to get the ball rolling, Allen! The team is absolutely amazing!

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Absolutely horrible communication. We ordered a Telluride, and purchased a Telluride to drive in the meantime to use with their 90 day money back guarantee. At the end of the 90 days, we were told our Telluride was never ordered, and our salesman is no longer with the company. Great. At that point, we traded it in for a 23 Kia Sportage. Drove 3 hours to get it, and have hated it since day 1. Awesome on the outside, extremely basic on the inside. Not their fault, but just a bad purchase. They messed up the paperwork and we ended up having to purchase new ... Read More

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DealerRater - Sep 2, 2022

Absolutely horrible communication. We ordered a Telluride, and purchased a Telluride to drive in the meantime to use with their 90 day money back guarantee. At the end of the 90 days, we were told our Telluride was never ordered, and our salesman is no longer with the company. Great. At that point, we traded it in for a 23 Kia Sportage. Drove 3 hours to get it, and have hated it since day 1. Awesome on the outside, extremely basic on the inside. Not their fault, but just a bad purchase. They messed up the paperwork and we ended up having to purchase new license plates too. What is their fault though, is that they never activated our warranty. So after 3 months goes by and I get a crack in the windshield, I can't use my warranty. The windshield has been cracked for 2 weeks now, and I have lost hours of my time and years of stress off my life just trying to get in contact with these people. Their phones DO NOT WORK. I'll get connected with someone, and they'll transfer me and it says "mailbox full". Or I'll have someone leave a message for me, and they won't call back. The only time I have gotten to speak with someone was right before closing - I spoke with Chris in Finance, and he said he'd promise to get this resolved the next morning...yea, he didn't call back. My ONLY communication with this place has been through emailing Nathan, our sales person. I have asked him countless times to have someone call me and he just simply won't. I am now playing middle man between the Kia dealership that is going to fix my windshield, and Robert Brogden who will be paying out of pocket. Did you get the invoice? Have you paid the invoice? They said you haven't paid it. "It's been received and paid." Then I call the other dealership...nope, it hasn't even been opened. I mean come on - I feel like a babysitter. And I do have a life....a job...more important things to do than try to call the dealership all day. Just fix my windshield. I will be trading in this car with another dealership ASAP, as soon as this problem is fixed. I will not waste another second of my time on them. Absolutely poor communication. Do better. Edit to add: I was given the sales managers direct line, and when I called him he completely chewed me out. Rather than calmly saying this is my day off and I’ll give you a number of someone who can help you, he yelled at me saying “how did you get this number” repeatedly. I told him I need a number of someone else and he just kept telling saying it’s his day off and then hung up. Quality employees you got there.

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Dissatisfied with them, they tried to charge us $5,000 then changed it to $3,500 for a lease buyout fee ?? I said what is the lease buyout fee for ? They couldn’t tell me and said go to another dealership maybe they can help you. The other Kia dealership we went to was happy to help and didn’t have a phantom lease buyout fee of $3,500. Shame on you Brogden. This is borderline illegal!!

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I got a flat tire while visiting my husband in the hospital. I called Olathe Kia and spoke to Mark in service dept. He was extremely helpful and gave me the number to the Kia roadside assistance. They came and towed my car to Olathe Kia promptly. All the while the driver was in contact with me plus I received text messages advising me the status of my vehicle. I also had an appt for service to be done next week and Mark from Olathe Kia Service Dept called me to ask if I would like for them to go ... Read More

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DealerRater - Apr 14, 2022

I got a flat tire while visiting my husband in the hospital. I called Olathe Kia and spoke to Mark in service dept. He was extremely helpful and gave me the number to the Kia roadside assistance. They came and towed my car to Olathe Kia promptly. All the while the driver was in contact with me plus I received text messages advising me the status of my vehicle. I also had an appt for service to be done next week and Mark from Olathe Kia Service Dept called me to ask if I would like for them to go ahead and service my car while they had it for the tire so I wouldn't have to come back in a few days. I greatly appreciate Olathe Kia and Mark for the excellent service they provided for me. Thank you.

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I just called about a car and was pretty much treated like crap, sent to random vm and then hung up on! Yep …. Don’t think I will be going here!

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Things went down hill quick! Updated review- use caution! My initial review in sept: Melanie and Marcus did a fantastic job of taking the time to explain my full vehicle purchase and options. Today we worked well to accomplish an amazing deal. Update: Melanie is the worst! Use caution!!! I have heard there are some new staff there now and some old that have left, so it might be fine and I don’t want to bash the new crew. BUT- 3 weeks after purchasing my car, I was told my electronic signatures did not save, so I needed to return ... Read More

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DealerRater - Jan 25, 2022

Things went down hill quick! Updated review- use caution! My initial review in sept: Melanie and Marcus did a fantastic job of taking the time to explain my full vehicle purchase and options. Today we worked well to accomplish an amazing deal. Update: Melanie is the worst! Use caution!!! I have heard there are some new staff there now and some old that have left, so it might be fine and I don’t want to bash the new crew. BUT- 3 weeks after purchasing my car, I was told my electronic signatures did not save, so I needed to return to the dealership. Once I re-signed my electronic documents, I discovered that they (assuming Melanie) had added the $2000 Alpha warranty, which I had declined. She also did not give me the military discount that she told me she would and that my original paperwork had. She also notified me I would be getting a low APR bc I had excellent credit, but then I discovered she gave me the high finance rate at 75 months. Voicemail boxes for Finance Dept still to this day are either not set up or full. Countless emails and phone calls were left that first month, in an attempt to resolve the issues. One month after purchasing the vehicle, I contacted Alpha warranty to see if they had my cancellation paperwork, and they informed me I didn’t even have a case on file with them yet! I ended up telling them my case number and faxing them my cancellation information. Reimbursement should have taken 30 days and it took 90! Not sure I would have gotten it at all if I did not keep calling. Peter is in the finance department now and he was the kind gentleman to return my call and help me get my reimbursement. I’m assuming if Mel is gone and he is there, things should be fine. Secretary also seemed nice. Other strange thing- my car had 700 miles on it when purchased, but they refused to change the odometer statement reading that said 12 miles when purchased. Also, the battery had been tampered with prior to me owning it, (no previous owners)which I only discovered bc it completely died on me while driving home 3 months after purchase. I had to be towed to the closest Kia.

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I took my car in for an oil change and tire rotation and a recall. They told me it would take around two hours which I knew ahead of time. After approximately an hour I was told my car was done. When checking out I was told that they did not rotate my tires because they did not need it. I was quite shocked and taken aback by the statement. I was told my tread depth was fine so it didn’t need it. The technician working on my car was the one that made this decision. I said no ... Read More

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DealerRater - Jan 17, 2022

I took my car in for an oil change and tire rotation and a recall. They told me it would take around two hours which I knew ahead of time. After approximately an hour I was told my car was done. When checking out I was told that they did not rotate my tires because they did not need it. I was quite shocked and taken aback by the statement. I was told my tread depth was fine so it didn’t need it. The technician working on my car was the one that made this decision. I said no no no. I brought it in to have a tires rotated. I rotate my tires every oil change. So they took my car back into the garage and rotated my tires. I don’t quite understand why a technician working on my car would make a decision like that. The tires were Purchased in July so I knew they had plenty of tread Depth. I have always rotated my tires when getting my oil changed. I’ve gotten plenty of life out of prior tires by performing maintenance on them with the rotation. I was not very happy with this whole scenario. Thank you!

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Ernie is a very courteous and helpful salesman. This was my best car buying experience yet.

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#1: I asked for an oil change, tire rotation, new cabin air filter, and wanted to buy a spare tire kit for my KIA Soul. Brent, the manager insisted my car wouldn't accommodate a spare tire, but I showed him on my phone that KIA sells them for my make and model. I said let's look in the back; and sure enough, there was a space under the cargo area for a spare tire. But he said "they're on back order". Another local dealer had them in stock. #2: I was told the cabin filter didn't ... Read More

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DealerRater - Dec 20, 2021

#1: I asked for an oil change, tire rotation, new cabin air filter, and wanted to buy a spare tire kit for my KIA Soul. Brent, the manager insisted my car wouldn't accommodate a spare tire, but I showed him on my phone that KIA sells them for my make and model. I said let's look in the back; and sure enough, there was a space under the cargo area for a spare tire. But he said "they're on back order". Another local dealer had them in stock. #2: I was told the cabin filter didn't need changed. I doubted that, so the next day I pulled out the old one to find it was VERY dirty. They hadn't even looked or tried to change it. It would appear Brent's fragile male ego was more important than customer service or selling products that day. Won't be back. The previous service manager was excellent. But not Brent.

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BUY YOUR NEXT CAR HERE!! We went to a different Kia dealer before coming here and they were refusing to work with us on price for a “new” car. The car had 7,500 miles on it and has been in a fender bender as a loaner car. I don’t consider that to be a “new” car. We walked out of that dealer and came straight here! Everyone was great here! Keston sold us our 2022 Kia Sportage and it is awesome! He answered all our questions and we were able to negotiate with them. Definitely will be referring everyone to this ... Read More

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DealerRater - Dec 9, 2021

BUY YOUR NEXT CAR HERE!! We went to a different Kia dealer before coming here and they were refusing to work with us on price for a “new” car. The car had 7,500 miles on it and has been in a fender bender as a loaner car. I don’t consider that to be a “new” car. We walked out of that dealer and came straight here! Everyone was great here! Keston sold us our 2022 Kia Sportage and it is awesome! He answered all our questions and we were able to negotiate with them. Definitely will be referring everyone to this dealer!!

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What a joke. Went to dealership with excellent credit rating. 780-815. Picked out a car and made deal 9/7/21. They tried to add $4500 warranty. I told them no. They said come back next day and sign new contract which I did Found out they processed origional contract with warranty and bank funded loan. Demanded refund and dealer paid off origional loan and said they submitted new contract to BofA. I went weekly to both dealer and BofA on status of new loan. Dealership gave me a different story I came by. On November 7 2021 my 60 day tag expired. I had no way ... Read More

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DealerRater - Dec 7, 2021

What a joke. Went to dealership with excellent credit rating. 780-815. Picked out a car and made deal 9/7/21. They tried to add $4500 warranty. I told them no. They said come back next day and sign new contract which I did Found out they processed origional contract with warranty and bank funded loan. Demanded refund and dealer paid off origional loan and said they submitted new contract to BofA. I went weekly to both dealer and BofA on status of new loan. Dealership gave me a different story I came by. On November 7 2021 my 60 day tag expired. I had no way to register vehicle. Instead of giving me the title or another temp tag they put dealer plates on the car which I understand is not legal. Weekly trips to dealer and BofA resulted in nothing. Finally at the end of November on visit to dealer when I asked for the finance manager Melanie Vila they said she had been terminated. I told my story to new manager he went to back office. He returned and said my paperwork was still there and no loan in place. He told me to return in two days. On arrival he gave me the title to the car so I could register it and told me the bank has my paperwork and the dealership would make the two payments I should have made if the contract had been properly processed. On December 4 credit bureau shows new loan with BofA and on next day reported loan 60 days delenqient dropping credit score an avg of 80 points from excellent to average on a loan that was open two or three days. If you want poor service, constant lies, and constant aggravation along with ruining your credit rating by all means this is your dealership

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Complete lack of integrity and nothing but greed here folks. They deserve zero stars, not one... My wife and I reached out to buy a Telluride. Due to inventory shortages we had them custom order one for us months ago. When the order was placed we came to an agreement on the final price IN WRITING including all fees and add-ons so there wouldn't be any surprises when we came in later to get the vehicle. See the picture I posted of the agreement - at least I have the integrity to black out the numbers! I even conceded ... Read More

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DealerRater - Nov 5, 2021

Complete lack of integrity and nothing but greed here folks. They deserve zero stars, not one... My wife and I reached out to buy a Telluride. Due to inventory shortages we had them custom order one for us months ago. When the order was placed we came to an agreement on the final price IN WRITING including all fees and add-ons so there wouldn't be any surprises when we came in later to get the vehicle. See the picture I posted of the agreement - at least I have the integrity to black out the numbers! I even conceded to buy this lame warranty package that they force on every car, no exceptions. Side note: add-ons at dealerships are never worth it (do the research) and I only conceded since my wife wanted this car so bad. Instead, when the vehicle shows up they changed their minds and wanted more money! They, including the head of the dealership Phil Skid, literally whined about how the previously agreed upon pricing was a mistake and how they weren't making enough money and could sell the car to someone else for thousands more. And the pricing disparity isn't like they had the decimal in the wrong place, we're talking that they suddenly just raised the cost a few thousand dollars. Then, when we held our ground on the price, we had in writing, they refused to call or text us back - too cowardly to even talk to us. AND THEN SOLD THE VERY CAR THEY CUSTOM ORDERED FOR US!!! What a joke. Do not go here period unless you're okay dealing with deceitful people who are greedy.

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AVOID THIS DEALERSHIP!! This dealership cares only about selling the car, They act friendly until you sign the initial paperwork but once that is done they submit inflated finance numbers to the banks to take profits. Melanie is good at sweet talking you, no matter how frustrated the customer can get and keeps them waiting for hours bcz she cannot get her system to work. Melanie is the finance manager who is in-charge of the paperwork but is totally unaware on how and who entered incorrect numbers on our purchase agreement. She did not care to inform us that wrong ... Read More

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DealerRater - Nov 3, 2021

AVOID THIS DEALERSHIP!! This dealership cares only about selling the car, They act friendly until you sign the initial paperwork but once that is done they submit inflated finance numbers to the banks to take profits. Melanie is good at sweet talking you, no matter how frustrated the customer can get and keeps them waiting for hours bcz she cannot get her system to work. Melanie is the finance manager who is in-charge of the paperwork but is totally unaware on how and who entered incorrect numbers on our purchase agreement. She did not care to inform us that wrong numbers were put in our purchase agreement but instead my husband came to know through credit karma. I must say about Jacob, who says nothing about what is going on in the internal office while he sits with us for 3 hrs and kept bragging about how hard he works to get a 5 star review but he too neglected my husband's text. Phil, the general manager who pretends to take complete ownership of his job and pretends to fix the issue, becomes unresponsive once he thinks he gained the trust of the customer. Then comes into play Kamal and Pat, one is out of town or responds rudely over the text and the other dodges our call. To sum it all up, they did an impeccable job in committing fraud together by submitting loan paper work with inflated numbers and then dodges our calls/texts/emails. This dealership is going down hill, fraudulent ones do not last long. These are just a few words about everyone we dealt with here and I wish I could share more but I have word limitation on my review. This dealership is not recommended!

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Went to go buy a new 2022 Sorento and found out that they automatically charge for a protection plan that cost over $4000 for the Sorento. They do this to every new vehicle that's on the lot and you can't remove this at all. It's not right to charge someone for something that you don't want to the price of a car.

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The finance department is a nightmare. They told us everything was good with our loan and even took our car home. Found out weeks later things were not processed correctly and we did not have a loan yet. It took weeks them to get things straight and get a loan. I would not recommend anyone go here because they don’t know what they are doing.

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They messed up my Loan paperwork and then have been dodging my calls for nearly a month They keep switching me from loan officer to loan officer and they removed my military discount and are trying to avoid giving it to me at all costs; been dealing with this for a month now. DONT GO HERE IF YOU CAN AVOID IT

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Melissa was refreshing to work with. She was honest and made the experience fun. I can’t wait to get a new Kia from her!

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Mellissa was honest, transparent, fair and very helpful! We appreciate working with someone who looks you in the eye and is honest. We will shop here again.

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Ernie and Melanie were the shiznit!!! Really good service and completely helpful with all my needs. Recommend this dealership 100%!!! Thank you again and again

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Aryanna was the absolute best when i was going to buy my car. She was awesome and super helpful!! Would 20/10 recommend her!!! Everyone there was amazing and helpful!

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Melissa our sales lady was extremely helpful and so was Melanie in finance was amazing!! They worked with us and made us comfortable. Amazing go there!!

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Great experience working with Melissa from sales! All of the employees were friendly and helpful! I walked out with the car I wanted and had an overall great experience!

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Great experience working with Marcus from sales. Very knowledgeable and willing to go above and beyond to ensure my needs were met, in addition to having to work around my tight schedule. Thank you!

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Ernie & Melanie are fantastic to work with. Their energy make the experience enjoyable. Kias new lineup is on point. Can’t wait to drive this Sorento

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Pres Taylor was great! Got us what we wanted at a good price. Very knowledgeable and friendly. Not pushy like some dealerships. Overall very positive experience!

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First time using this dealership, previously had my car serviced at another Kia dealer but wanted to move closer to home. I was very impressed with staff and service from start to finish! Thanks, Your new happy customer

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1st scheduled service here. My pre owned vehicle with 31,000 miles on it was scheduled for oil change, tire rotation and recall work. After waiting several weeks to get an appointment, work was performed, did not receive call back that work was complete, fluids were not filled, technicians left greasy hand prints on drivers seat, interior of driver door. Service perforned 6/15/2021 Unsure if Advisor performed the work, do not want to throw him under the bus.

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Great customer service from Kamal at this dealership. Provided detailed and informed responses to all of my questions and was very personable. I highly recommend working through him for any future car enquiries.

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The customer service was excellent! They took very good care of me. This dealership is highly recommended to anyone! Kamal was professional and nice to work with. Thanks I lot!

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Excellent service on the purchase of a new Telluride. The Tellurides are sold before they hit the lot and Robert Brogden was great at keeping me in the loop on the status of the car and the purchase process was quick and easy!

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Brandy in service is rude. Spoke to me like I had no idea what was wrong with my vehicle. Shouldn't be working with clients

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I traded in my Kia and submitted paperwork for a refund of the extended warranty and gap insurance. I have called finance at the Olathe dealership numerous times in the past 6 months for the status and get no response back or returned calls, just promises of returned calls. I am upset with the length of time and the no assistance. It is poor customer service. Next step is an attorney.

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